Guide To Your Plan & Billing
Whether you’re on a free trial looking to upgrade, or a paid user looking to cancel, this is the article for you.
Account Owners can make changes to billing. Approx. reading time 5 min.
Here at Callingly, we strive to keep things simple and transparent, so you can spend less time on logistics and more time selling. Because the faster you connect with your leads, the more sales you make.
That means we keep our billing simple, but we understand questions sometimes still arise. This article has you covered regarding how to subscribe, understand your invoices, upgrade, and cancel.
Subscribe To A Plan
Subscribing to a new plan is as simple as navigating to the purchase page, picking the plan you’d like, and entering your billing information. We’ll take you through it step by step.
- 1.
-
Navigate to the upgrade page. You can get to the upgrade page in one of two ways.
- Click the Upgrade now! link in the banner at the top of your free trial account.
- Navigate to Settings > Billing and click the Upgrade button.
- 2.
- Select a plan from the dropdown menu at the top of the upgrade page. You can choose from Business and Agency. All billing is monthly. For help deciding which plan is best for you, see our article, The Plans We Offer.
- 3.
- Enter your billing information. We accept all major credit cards. Enter your credit card information, including the number, expiration date, CVC, and country.
- 4.
- Click the Upgrade button. That’s it!
Welcome to Callingly!
Understanding Invoices
You can find your invoices on the Billing page of your Callingly account. This page will show you when you’ll receive your next bill and how much it will cost. Here you can also download invoices from past payments. Your invoice might contain any of the following line items.
- First #. The number of base users included in your account. These are always billed at your plan’s flat rate.
- # and above. The number of additional users in your account. The cost per extra user is reflected on the invoice.
- Purchased numbers. The total line access cost for all numbers in your account. These are charged at $3 per line per month.
- Usage. For customers outside the US, this is the charge billed to us from Twilio (our telephony service provider) for your minutes usage. More on this is below.
Additional fees
Minutes
Our plans come with unlimited US minutes, so if you’re in the US, you aren’t billed anything additional for minute-based usage. Use 5 minutes or 50,000 hours of talk time each month: it makes no difference to us!
If you’re not in the US, we use Twilio to manage our telephony services, so the standard rates for Twilio in your country are applicable. Specifically, the rates are those found near the bottom of the page under the heading IN DEPTH.
The minutes used each month will be added to your invoice the following month.
Example
You signed up on January 1, 2267. You paid $49 at the time of sign-up, covering your account costs for you and one additional user for January.
You’re located in The Netherlands and used 500 minutes of outbound call time during January. At the time, the cost per minute advertised by Twillio was $0.0170/min, totaling $8.50 for talk time. This amount will be reflected on your next invoice.
To summarize, your February invoice will be on February 1, 2267 and will show:
| Description | Qty | Unit Price | Amount |
| Business | 6 | ||
| First 2 Feb 1 - Mar 1, 2267 |
2 | $0.00 | $0.00 |
| Flat fee for first 2 Feb 1 - Mar 1, 2267 |
0 | $49.00 | |
| Usage | 1 | $8.50 | $8.50 |
Phone numbers
Inbound phone calls are received through a phone number set up expressly for this purpose. You can purchase new numbers from us or port in your old number. Each number is $3 a month for line access. You can read more about phone numbers in our article Purchasing & Setting Up Phone Numbers.This cost will be added to your invoice the month after use.
Example
You signed up on January 1, 2267. You paid $49 at the time of sign-up. This will cover your account costs for you and one additional user for January.
You add three inbound phone numbers to your account at $3 each. They will be added to your February invoice.
To summarize, your February invoice will be on February 1, 2267 and will show:
| Description | Qty | Unit Price | Amount |
| Business | 6 | ||
| First 2 Feb 1 - Mar 1, 2267 |
2 | $0.00 | $0.00 |
| Flat fee for first 2 Feb 1 - Mar 1, 2267 |
0 | $49.00 | |
| Purchased numbers | 1 | $9.00 | $9.00 |
Extra users
All plans come with a set number of users. Extras are $25 per user per month.
Example
You signed up on January 1, 2267. You paid $49 at the time of sign-up. This will cover your account costs for you and one additional user for January. During the month, you add four other users.
To summarize, your February invoice will be on February 1, 2267 and will include:
| Description | Qty | Unit Price | Amount |
| Business | 6 | ||
| First 2 Feb 1 - Mar 1, 2267 |
2 | $0.00 | $0.00 |
| Flat fee for first 2 Feb 1 - Mar 1, 2267 |
0 | $49.00 | |
| 3 and above Feb 1 - Mar 1, 2267 |
4 | $25.00 | $100 |
Taxes
Callingly is a U.S.-based company selling a web-based software. That means no taxes are due. So if you’re outside the US, you can rest easy. You don’t need to give us your VAT information as there isn’t any VAT charged.
Upgrade Your Plan
If you’re on a Business plan, you can upgrade to the Agency plan from the billing page of your Callingly account.
- 1.
- Click the Upgrade button next to the name of your current plan.
- 2.
- Select the Agency plan from the dropdown menu at the top of the upgrade page. All billing is monthly.
- 3.
- Click the Upgrade button. That’s it!
Cancel Your Plan
Callingly is always month-to-month with no annual contracts. You may cancel your subscription at any time. Upon canceling, your subscription will remain active until the end of your currently paid month. Once your subscription ends, your account will be closed.
To cancel your subscription, click the Cancel button on your Callingly account's billing page next to your subscription information.
Common questions
What payment methods can I use?
We accept payments from all major credit and debit cards.
Do your plans include VAT/GST?
Callingly doesn’t fall under VAT/GST laws as a US-based company. Therefore those taxes aren’t charged.
I canceled my plan. Why was I still charged?
When you cancel your plan, we stop services when your plan runs out. That means if you use the service during the final days of your plan, you could still incur call usage charges. Those will be billed after your account closes. If you still have questions, get in touch! We’re happy to help.