How to Personalize SMS Messages
Callingly can personalize the SMS messages you send using information about the lead, sender, or any custom fields you have defined. This makes it easy to add a personal touch to your SMS.
Hey {{lead.first_name | default: "there"}}! {{sender.company}} here. We received your inquiry and we'll be calling your shortly from {{ sender.number }}. If you have any questions, feel free to reply. Reply STOP to opt out of messages. Msg & data rates may apply.
Which would result in the following message:
Hey Dave! Dunder Mifflin here. We received your inquiry and we'll be calling your shortly from (123) 456-7890. If you have any questions, feel free to reply. Reply STOP to opt out of messages. Msg & data rates may apply.
Available Fields
Lead
| Name | Example |
| {{lead.first_name}} | Dave |
| {{lead.last_name}} | Leads |
| {{lead.phone_number}} | (123) 456-7890 |
| {{lead.email}} | dave.leads@example.com |
| {{lead.company}} | Dave's Dive Shop |
| {{lead.comments}} | Decision Maker |
| {{lead.source}} | Hubspot |
| {{lead.source_id}} | 12345 |
Sender
| Name | Example |
| {{sender.first_name}} | Michael |
| {{sender.last_name}} | Scott |
| {{sender.company}} | Dunder Mifflin |
| {{sender.number}} | (123) 456-7890 |
Custom Fields
| Name | Example |
| {{custom.example_one}} | Custom Field 1 |
| {{custom.example_two}} | Custom Field 2 |