Receiving a Callback After a Call

When a call ends, Callingly sends a POST request with the details below to each webhook set up for the call_completed event, under Settings → Webhooks or through the API. It usually goes out about a minute after the call ends. If the transcript is still being processed, Callingly waits up to five more minutes for it, so transcript can still be null if it isn't ready by then. Answered AI calls send it too.

Field	Type	Description
id	integer
account_id	integer
team_id	integer
status	string	ringing, in-progress, offline, missed, completed, ignored, busy, or error
result	string	missed, voicemail, contacted, removed
direction	string	inbound, outbound
type	string	How the call was placed, e.g. automatic, manual, app, transfer, ai_transfer. An AI warm transfer sends two events: the AI call, and the rep's leg (ai_transfer).
transfer_id	integer or null	On a transfer leg, the id of the call it was transferred from
is_fallback	boolean	true, false
tag	object or null	{id, name}
stage	object or null	{id, name}
lead	object or null	See Lead {id, first_name, last_name, email, phone_number, company, category, source, crm_id, tags, notes, comments, params}
user	object or null	See User {name, phone_number, custom_id, fub_id, email}
number	object or null	See Phone Number {name, phone_number}
lead_attempt	integer	Number of times the lead was called
agent_attempt	integer	Number of time the agent was called
recording_url	string	Example: https://cdn.callingly.com/recordings/xyz.mp3
transcript	string
summary	string or null	AI summary of the conversation. Only generated for answered calls of 60 seconds or more.
ai_agent	object or null	{id, name} of the AI agent. Set only on AI calls, so use it to tell an AI call from a rep's call.
ai_outcome	string or null	What the AI agent did on the call, e.g. transfer_success, call_scheduled, voicemail
response_time	integer	Time in seconds
seconds	integer
date	date string	MMM DD, YYYY Example: Dec 25, 1975
time	time string	HH:MM:SS Example: 14:15:16
datetime	ISO8601 string	YYYY-MM-DDTHH:MM:SS+TZ Example: 2019-02-01T03:45:27+00:00

Lead

Field	Type	Description
id	integer
first_name	string
last_name	string
email	string
phone_number	string
company	string
category	string
source	string
crm_id	integer or null
tags	array	[{id, name}]
notes	array	[{content}]
comments	string
params	string

User

Field	Type	Description
name	string
phone_number	string
custom_id	integer or null
fub_id	integer or null	Follow Up Boss Id
email	string

Phone Number

Field	Type	Description
name	string
phone_number	string