Integrate Callingly With GoHighLevel

swap_horiz Two-way integration

bolt Automatic trigger

sync Two-way owner sync

Callingly connects to your GoHighLevel account, automatically calling new contacts as they come in. Call results, recordings, and text messages are then synced back to GoHighLevel, and lead owners can be kept in sync between the two platforms.

supervisor_account Owners and Admins can enable integrations. Approx. reading time 5 min.

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We also recommend that you check with GoHighLevel regarding the user access you need to connect integrations on their side.

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Note: If you use a white-labeled version of GoHighLevel, you may see this integration branded as LeadConnector. The connection steps and settings are identical.

Connect Callingly to GoHighLevel

You'll initiate the connection between Callingly and GoHighLevel from the Callingly side.

1.: Navigate to the New Integration page.
2.: Click the Connect button next to the GoHighLevel integration option. You'll be taken to GoHighLevel to authorize the connection.
3.: Choose the sub-account (location) you want to connect on the GoHighLevel authorization screen.

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Caution: You must connect from a specific sub-account, not the agency level. If you authorize at the agency level, the connection won't complete and you'll be asked to choose a sub-account (location) instead.
4.: Authorize the connection. GoHighLevel will connect and redirect you back to Callingly.

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Note: When you first connect, Callingly looks at your recent GoHighLevel contacts and automatically sets up routing rules based on the lead sources it finds. This means calling is ready to go for your existing sources right away.

Choose Options

Now that your integration is installed, you can set up a few options. This is where you can also change options in the future.

To locate these, click Settings next to the GoHighLevel integration in Callingly.

Name

The name of your integration. If using multiple instances of an integration with the same app, it's a good idea to change this to something more descriptive.

Input Type	Options	Default Setting
Text input box	Enter up to 250 alphanumeric characters	GoHighLevel

Tag That Stops Calls

Tagging a contact with this tag in GoHighLevel will cancel any scheduled calls and retries. You can apply it by hand or from a GoHighLevel workflow. More on this below.

Input Type	Options	Default Setting
N/A	This field is not editable	Callingly - Stop Calls

Sync Calls

Turning this on creates a new call activity in GoHighLevel after a call is completed. The activity includes a note with a link to the call recording in Callingly.

Input Type	Options	Default Setting
Two-way toggle	Off and On	On

Sync SMS

Turning this on creates a new SMS activity in GoHighLevel after a text message is sent or received in Callingly.

Input Type	Options	Default Setting
Two-way toggle	Off and On	Off

Sync Lead Owner

Assigns a lead owner in GoHighLevel when a lead is assigned to a user in Callingly.

Input Type	Options	Default Setting
Two-way toggle	Off and On	Off

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Note: If you turn this on, each user in Callingly needs to be associated with the corresponding GoHighLevel user, as discussed below.

Remember to save your changes when you're finished!

How Calling Is Triggered

Callingly starts calling a GoHighLevel contact automatically when the contact's Source matches one of your routing rules. When you first connect, Callingly creates routing rules for the lead sources already in your account, so your existing sources are covered.

To review or change which sources start a call — and which team they route to — click Routing in your GoHighLevel integration settings. Contacts whose source doesn't match a routing rule won't be called, so you have full control over which leads Callingly dials.

You can also route on a contact's Tags. A tag counts whether the contact was created with it or a GoHighLevel workflow added it within an hour of creating the contact. Tagging an older contact won't start a call.

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Tip: You can also map which GoHighLevel fields feed into Callingly on the Fields tab. These include the default contact fields as well as any custom fields you've created in GoHighLevel.

Stop Calling a Contact

You can stop a contact from being called at any time by applying the Callingly - Stop Calls tag to that contact in GoHighLevel. This cancels any scheduled calls and retries for that contact, and it works whether you apply the tag by hand or from a GoHighLevel workflow.

Create the tag in GoHighLevel the same way you create any other tag — Callingly recognizes any tag containing both "callingly" and "stop", so Callingly - Stop Calls, Callingly Stop, and similar names all work.

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Note: If a contact already carries the tag when it's created, Callingly won't call it at all. The lead still appears in Callingly, marked as stopped, so you can see why no call went out.

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Caution: Removing the tag in GoHighLevel does not start calling again — stopping a lead is deliberate, so it takes a deliberate action to undo. To call the lead again, open it in Callingly and resume it there.

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Tip: A common setup is a GoHighLevel workflow that applies the tag once an appointment is booked, so Callingly stops dialing a contact who has already scheduled time with you.

Sync Lead Owner

If you opt to have your lead owners synced between Callingly and GoHighLevel, you'll need to associate each Callingly user with their GoHighLevel user.

To do this, from your Callingly dashboard:

1.: Go to the Users page of your Callingly account.
2.: Click the editEdit button for the user you want to change.
3.: Select the correct user via the dropdown menu under the GoHighLevel User heading.
4.: Save your changes.
5.: Repeat these steps for every Callingly user.

Next Steps

Test the integration. During your team's call hours (step 2 sets them), create a new contact in GoHighLevel with a source that matches one of your routing rules and a phone number that isn't on your team. If your sequence starts with the AI Agent (the only call option on accounts that signed up directly since Sep 26, 2026, not through an agency), have a teammate ready to take the transfer, then pick up that phone and play the lead. The AI Agent asks any qualifying questions you've set, then warm-transfers you to your teammate. If your sequence rings your team first, you'll get a call on your own phone instead: answer it and press 1 to call the lead. Either way, with Sync Calls on, the team member's call shows up on the contact in GoHighLevel with a link to the recording.
Set the call schedule. Be sure to set the schedule for when your team can receive calls. This way, nobody will receive a call outside of work hours.

Common Questions

I use a white-labeled version of GoHighLevel. Is that supported?

Yes. White-labeled GoHighLevel accounts (often branded as LeadConnector) connect exactly the same way. Follow the steps in the Connect section above.

Why aren't my new contacts being called?

Callingly only calls contacts whose Source matches a routing rule. Open the Routing tab in your GoHighLevel integration settings and confirm there's a rule for the source your contacts are coming in with. See How Calling Is Triggered above.

How do I stop a contact from being called?

Apply the Callingly - Stop Calls tag to the contact in GoHighLevel. This cancels any scheduled calls and retries for that contact. See Stop Calling a Contact above.

How do I connect if I have multiple sub-accounts?

Connect from the specific sub-account (location) whose contacts you want to call. To call contacts from more than one sub-account, connect the GoHighLevel integration once for each.