How to Use Inbound SMS Forwarding
Callingly can receive inbound SMS messages to any purchased numbers. If a lead sends a text to one of your purchased numbers, that message will be forwarded to the agent or team configured for that number.
The message Users receive will be from the phone number that the lead texted — not the lead’s phone number. It will contain the original text as well as the phone number of the lead.
Example
John has the phone number (555)426-5646. He sends an SMS to the main Scranton team number for Dunder Mifflin paper company: (415)943-4591. His message says,
Please call me ASAP. I have an urgent need for 5,000 reams of your heaviest card stock.
The primary team has seven agents assigned to it. John’s message is sent to each of the seven agents on the primary team, from the phone number (415) 943-4591.
The message each agent receives reads:
+15554265646: Please call me ASAP. I have an urgent need for 5000 reams of your heaviest card stock.
To reply to the message, the agent must send a new text from their phone to the number included in the received SMS. They can do this simply by clicking on the sender’s phone number in the message and starting a text thread from their phone’s texting app.